recently doesn't want to load, I've deleted and re-download and still does not work.
Home screen gives me crowd amounts to a PF on the other side of town that I've never been to and there's no way to change it. I'm not going through 6 menus any time I want to see if it too crowded. Garbage app.
App demands Web login but the website doesn't use the same login so fails consistently. Trying to access via the website directs you back to the app which still fails. The utter lack of any online options outside the stupid app is horrible customer service.
This rating is for the app not for the Gym itself. Not fond of the app. It's only real service to me is to check in upon arrival. I was excited to see a track my progress. But this is pretty much just for cardio. There is 1 weight lifting option. And I'd like to track my strength I am working towards. Specific machines, how much weight I used, how many reps I managed. Currently I have to track that on Excel. Would be super cool to have it on here.
Crowd meter is a straight up lie. Every machine in the gym can be occupied and it will still show 2/10 bars. Just a deception to get people to come in. The app is useful for account management, but its annoying having to load in the scan code every time.
Developer response
Thank you for taking the time to share your feedback, Joe! We are always open to hearing recommendations from our members on how we can further enhance their experiences at our Planet! Your home club's manager will be the best point of contact to address any suggestions you may have. Feel free to reach out to them at your earliest convenience.
Massage true and massage table not working.
Developer response
Hi, Robert! Thank you for taking the time to review our club. Please know we take broken equipment concerns very seriously, as our members' safety is most important. If you haven't already, please speak to your club manager directly as they would be best equipped to rectify this, or maybe even provide you with an ETA for when it will be fixed.
They remove cancel membership from the app and are making it super hard to cancel it just so they can keep charging you $$$
I don't want to bring my phone to the gym. The app doesn't auto fill my login info. I don't like this system and prefer a card.
Developer response
Hey, Rhiannon! It isn't a requirement to use our PF App for check-ins. If you do not have the App, you can always provide your phone number to the front desk. Thank you!