The fact that the recipe builder is not available on Android is a real frustration. I just started using noom and a couple things seem to be kind of buggy on my phone (Google pixel 8) The chat seems to work only intermittently and be really slow and laggy even when it works. also when I'm trying to find my macros even though I have the option turned on it's only showing me protein and not fiber, fat, or sugars.
Developer response
We understand you're experiencing some trouble! We would love to assist you. Would you mind reaching out to us at [email protected] when you get the chance so that we can get this sorted out for you? Thanks!
The app needs SO MUCH WORK. The food tracking is subpar compared to free and cheaper options like WW. I'm just with noom for the med program. Really is a shame that Noom will not fix their food logging despite so many complaints from users. For example how the heck is cooked oatmeal a green food but dry oatmeal not green?
Developer response
We understand that logging features are important, and we’ve passed along your feedback to our Product and Development teams. Please make sure to keep your app updated so you’ll receive any additional free features as they’re launched.
Didn't work for me. I put in a lot of effort, stopped snacking, tracked everything, and I just felt terrible. Too much cottage cheese and yogurt, which I don't normally eat. I wasn't hungry, but I also wasn't losing weight.
Developer response
We appreciate you sharing your experience and feedback, David. We understand this wasn’t the right fit for you. If you’re open to it, we’d be happy to take another look at your account. Please contact us at [email protected].
Deeply regret upgrading my free account to the "new" free account. You can't add exercises, only steps. Also they want to scan your face. No thanks!
Developer response
Nicole, we appreciate you sharing your feedback. We understand your concerns around exercise tracking and new features, and we’ll share this with the team as we continue improving the experience.
very expensive
Developer response
We appreciate your feedback on pricing, A.J. We understand that cost is an important factor and will share this with the team as we continue working to improve accessibility.
I just started to use this app and there is a lot of good about it. however, I spent time inputting into the food log and adding new items and the next time I opened the app, the inputs were gone. super frustrating and a waste of my time. I'm going to ride out the trial but use MyFitnessPal to log food as I know it's not buggy. Too bad, I was excited to fully immerse myself in the program.
Developer response
We appreciate you sharing this feedback and understand how frustrating that experience can be, Wendy. Please reach out to our Support Team at [email protected] so we can take a closer look!
It's mostly a good app, but for some reason, some of the features do not load well. You can clean the cache, reboot the app, reboot your phone, reinstall, check wifi and data... NOTHING HELPS. It's beyond annoying. Nearly 95% of the time I try to load the art viewing thing, IT JUST SPINS, AND SPINS, AND SPINS. Super annoying.
Developer response
We're so glad that you're enjoying our program, Meredith, and we really appreciate your feedback regarding what you'd like to see improved. Remember, you can always reach us at [email protected] if you need anything!
doesn't integrate with your workout apps, they give you a scale but you are the only person in your house who can use it
Developer response
We are sorry to hear that you're disappointed with Noom, Joe! Our Support team would love to help! Remember, you can always reach us at [email protected] if you need anything!
Nice interface but on Android there is no Progress tab. It also does not sync at all with my Galaxy watch which i wanted for steps. I won't be continuing my subscription after the free trial.
Developer response
We appreciate you sharing your feedback, Angela! We'll be glad to pass along your feedback to our team. If there's anything we can do to support you, please email us at [email protected]. We're here to help!
need to have some way to track fiber. fiber is important in the glp-1 journey but there's no way to track it in the Noom app.
Developer response
Your honest feedback here is appreciated, Claire! We want Noom to be the best app we can make, and your feedback is invaluable to that process.
If you are using it for access to a GLP, don't expect any affordable options. You pay for the first month and then pay for a longer, more expensive period. After my second payment, the medication price through insurance jumped $710. I canceled, but they were not able to offer me a full refund, even though my committment to the program was predicated on the original medication price. I recommend going to your Dr. because Noom was just as inconvient and time-consuming.
Developer response
We are sorry to hear that you're disappointed with Noom, Alyson! Our Support team would love to help! Remember, you can always reach us at [email protected] if you need anything!