I'm really loving this app. very easy to navigate and keep track of the food you're eating. I love the fact you can take a picture of your food and with good accuracy, will break down each item into the correct grouping.
Developer response
We love to hear that you find our food tracker so helpful and easy to use, Will! Keep up the awesome work building healthier habits with your Noom team!
Easy to use. lessons and tasks are minute so although it looks like a lot, it only takes moments and that keeps me engaged and encouraged.
Developer response
That's what we love to hear, Lucy! Thank you so much for making us a part of your health and wellness journey!
The fact that the recipe builder is not available on Android is a real frustration. I just started using noom and a couple things seem to be kind of buggy on my phone (Google pixel 8) The chat seems to work only intermittently and be really slow and laggy even when it works. also when I'm trying to find my macros even though I have the option turned on it's only showing me protein and not fiber, fat, or sugars.
Developer response
We understand you're experiencing some trouble! We would love to assist you. Would you mind reaching out to us at [email protected] when you get the chance so that we can get this sorted out for you? Thanks!
The app needs SO MUCH WORK. The food tracking is subpar compared to free and cheaper options like WW. I'm just with noom for the med program. Really is a shame that Noom will not fix their food logging despite so many complaints from users. For example how the heck is cooked oatmeal a green food but dry oatmeal not green?
Developer response
We understand that logging features are important, and we’ve passed along your feedback to our Product and Development teams. Please make sure to keep your app updated so you’ll receive any additional free features as they’re launched.
Didn't work for me. I put in a lot of effort, stopped snacking, tracked everything, and I just felt terrible. Too much cottage cheese and yogurt, which I don't normally eat. I wasn't hungry, but I also wasn't losing weight.
Developer response
We appreciate you sharing your experience and feedback, David. We understand this wasn’t the right fit for you. If you’re open to it, we’d be happy to take another look at your account. Please contact us at [email protected].
I would never recommend this to anyone. Super glitchy, customer service is practically non existent with how they give you the run around, and the company expects it's AI to fix everything. one of the most frustrating experiences I've had in a while.
Developer response
We appreciate you sharing your experience, Jessica, and we'd like to learn more! Please email our Support Team at [email protected]. We're here to help!
Deeply regret upgrading my free account to the "new" free account. You can't add exercises, only steps. Also they want to scan your face. No thanks!
Developer response
Nicole, we appreciate you sharing your feedback. We understand your concerns around exercise tracking and new features, and we’ll share this with the team as we continue improving the experience.
I used this app last year to lose 40 lbs and have kept it off. I've tried restarting with this app to lose more but the app does not work anymore, it's been completely changed. can't log any food as it won't load. none of the trouble shooting works. can't change calorie goals. very disappointed
Developer response
We appreciate you bringing this to our attention! Please send our Support Team an email at [email protected]. We'll be glad to try and troubleshoot this with you!
noom does a great job of helping you healthily change habits and understand all aspects of weight loss
Developer response
Debbie, we’re glad you’re finding Noom helpful for building healthy habits and understanding weight loss! We appreciate you sharing your experience!
The color codes and barcode scanner are wonderful tools. Noom has helped hold me accountable and realize what healthy eating looks like. I like to be challenged, and earning coins works for me. Noom is also covered by my health insurance, which is awesome!
Developer response
We’re glad you’re enjoying the tools and finding the program helpful for building healthier habits, Flora! We appreciate your feedback on accountability, challenges, and rewards. Great to hear it’s working well for you!
It was not helpful for me and I haven't used it for months. I thought that I had canceled it. When the renewal charge came through today, I contacted customer service immediately. There is absolutely no grace period and they won't refund my $100.
Developer response
We appreciate you bringing your experience to our attention, Julie. Please email our Support Team at [email protected]. We'lld be glad to look into this for you!
bad user interface. items locked without any information. I just wanted to log food and cant do this without paying. free version is a waste of time
Developer response
We appreciate your feedback about the free version of the app, Nicholas. We'll be glad to pass it along ot our team. If there's anything we can do to help, please email us at [email protected]. We're here to help!
Was great before the recent changes. Buggy and frustrating to use since the recent update. Many prevous features now hidden behind an upgrade wall that is so full of bugs I can't even get past entering my weight loss goal (the first step). I used to love Noom but sadly will have to find another app to assist in my weight loss journey.
Developer response
We understand how frustrating that experience must be, Mike, especially with changes to features. We appreciate you sharing this feedback and will pass it along to the team. If there’s anything we can do to help, please email [email protected].
the face scan still isnt working
Developer response
We appreciate you letting us know, Janie! Please email our Support Team at [email protected]. We'll be glad to look into this for you!
Great experience so far. Keeps me motivated and UI is intuitive.
Developer response
So glad to hear you’re having a great experience, Amir. Thanks for sharing, and keep up the great work!
Trying to make me buy something from day one. Despicable.
Developer response
We appreciate your feedback, Ruben. We understand how that experience can feel frustrating, and we’ll share this with the team as we continue working to improve onboarding. If we can assist with anything, please email our Support Team at [email protected].
They help you build positive habits and give you insight to your eating habits. Highly recommend! It is now 4/6/26 and I feel fantastic. I am losing weight, in clothes I havent worn in forever and full of energy.
Developer response
We’re so glad you’re feeling fantastic and seeing such great results, Jill! We appreciate your feedback on building positive habits and gaining insight. Amazing to hear about your progress and energy! Keep it up!
very expensive
Developer response
We appreciate your feedback on pricing, A.J. We understand that cost is an important factor and will share this with the team as we continue working to improve accessibility.
I just started to use this app and there is a lot of good about it. however, I spent time inputting into the food log and adding new items and the next time I opened the app, the inputs were gone. super frustrating and a waste of my time. I'm going to ride out the trial but use MyFitnessPal to log food as I know it's not buggy. Too bad, I was excited to fully immerse myself in the program.
Developer response
We appreciate you sharing this feedback and understand how frustrating that experience can be, Wendy. Please reach out to our Support Team at [email protected] so we can take a closer look!
Noom gives me the tools to eat sensibility. It gives me insight into eating behaviors, mood behaviors,dissolves old habits and much more. With the lessons read I gain power over my eating. There is a whole component that covers not only our physical but also our nental health. I find it works with no forbidden foods. No calorie counting. Love it.
Developer response
We’re glad you’re finding the tools and insights helpful, Sara! We appreciate your feedback on building healthier habits and the focus on both mental and physical well-being—it’s great to hear it’s working for you!
Just updated my phone and I am beyond frustrated. I've beenbusung Noom for 7 years (paid for the first 6 months, free data and maintenance since) and now with my new phone, I can't access my account. I have 7 years of weight loss and maintenance and want to keep track in a system I know works for me, but I will not open a new acct just to connect. The app doesn't do what it used to, so definitely not paying for it, but consistent counts and my weight history would be nice to use.
Developer response
We appreciate you sharing this and understand how frustrating it must be to lose access after years of consistent use, Jeanne. Please reach out to our Support Team at [email protected] if we can help!
it helps
Developer response
Jamie, we’re glad it’s been helpful for you! Keep up the great work!
I have really enjoyed this app...it offers great engagment and really valuable information.
Developer response
Lisa, we’re glad you’re enjoying the app! We appreciate your feedback on the engagement and valuable information. Thanks for sharing, and keep up the amazing work!
Easy to follow. The accountability is key for me
Developer response
Charlene, we’re glad you’re finding it easy to follow! Accountability can make such a difference. Thanks for sharing your experience!
The food look up is so complete! The education about how my body works and why it's not just about calories is life changing!
Developer response
We’re glad you’re finding the food lookup helpful and the education meaningful, Linda! It’s great to hear it’s been such a positive, eye-opening experience.
Quite good overall. I really like that this app incorporates CBT with weight loss to help you understand why you eat the way you do and gives you tools to overcome your challenges. I also like that it addresses stress and anxiety - the main reasons behind my own weight gain. It doesn't have everything in it's database of foods (e.g. certain brands if foods), but I'm hoping that this is something which grows with time. I don't like that I can't log recipes as an android user.
Developer response
Rebecca, we’re glad you’re finding value in the CBT approach and support around stress and habits—that’s great to hear. We appreciate your feedback on the food database and recipe logging on Android, and we’ll share this with the team to help improve the experience.
Everything I wanted and more from one app.
Developer response
We’re so glad to hear that, Corey! It’s great to know the app is delivering what you need. Keep up the amazing work!
Oh my gawd, Noom is in shambles since I last used it. It takes forever for anything to load, to put in weight, no clue how to use the food diary or even log in. I used this app for two years a couple of years back, and it was nowhere near this bad.
Developer response
We appreciate your feedback, Shamontiel, and we'd love to see if we can help! Please email our Support Team at [email protected]. We're here to support you!
I've lost 200 lbs (NOT with Noom) but decided to give this a shot my last 50 lbs. Not only did it flag about half of my meals from my nutritionist as a yellow and orange, it has 0 care or ability to understand supplements, like my collagen powder since I'm in menopause. BUT....my last straw was when I took a picture of my cup of spinach and arugula, scattered on my plate and topped with an apple and it graded it a red food. I'm sorry. What? Immediately canceled and uninstalled. I have screencap
Developer response
Congrats on your incredible progress prior to Noom, Trissy, and we appreciate you sharing your feedback while on Noom. We understand how frustrating your experience must have been. Please email [email protected] with your screenshots so we can take a closer look and investigate further!
love the daily lessons to help with strategies in reaching goal weight
Developer response
We’re glad you’re loving the daily lessons, Heather! Keep up the great work!
I have actually stuck to the plan and have been steadily losing weight, it is working great for me
Developer response
We’re glad to hear it’s working well for you, Tami! We appreciate your feedback on staying consistent and seeing steady progress. Great to hear it’s been a positive experience!
Been using zoom for a week now & I think I might have finally found something that works! Easy to use & enjoying the daily lesson. Only downside is the barcode scanner hasn't recognised a single barcode that I've scanned and had to put them all in manually. 2lbs down so far.
Developer response
We’re glad you’re off to a great start and enjoying the lessons! We appreciate your feedback on the barcode scanner. Please email our Support Team at [email protected]. We'll be glad to help!
Noom changed the way I approach my health—it’s not just tracking, it’s understanding. It helps me see my habits clearly and shift them in a real, sustainable way. I pair it with Fitbit for daily stats, RenPho for body composition, and Google Fit to connect it all. Together, they give me a balanced, honest view of my health. No extremes, no guessing—just clarity, awareness, and progress that actually sticks.
Developer response
We are so happy to hear that you're enjoying Noom's approach, Fsith! Keep up the great work!
best way to stay focused
Developer response
We’re glad you’re finding ways to stay focused, Carlynn! Building small, consistent habits can make a big difference. Thanks for sharing your experience!
I have not received my first order and how many they want to charge me for 2nd order how do I know if it works
Developer response
We appreciate you letting us know, Romona, and our Support Team would love to look into this for you! Please email us at [email protected].
Noom never told me that it would be more expensive than $149 once I signed up and paid my money, then they refused to give me my money back, even though I never got a prescription. Deceptive advertising.
Developer response
Thanks for sharing your experience. Please reach out to [email protected] so we can look into this for you and help make things right.
Great app to help me start my journey and stay on track.
Developer response
Love to hear that, Sonya! Thanks so much for sharing!
I love this app. The workouts are great!
Developer response
We love hearing that, Rondo! So glad you’re enjoying the app and workouts. Thanks for sharing your experience!
love the application and keeps me on track on my food, plus I'm not bloated anymore, loving this glp1 costumer service is wonderful.
Developer response
We’re glad you’re loving the app and feeling on track with your food, Katia! Great to hear you’re feeling better and had a positive experience with customer service. We appreciate you sharing!
So frustrating! I'm on trial and trying to cancel my subscription, it says I must log in with Google then says ACCESS BLOCKED! My subscription isn't showing on Google play either 😕. Emailed the developer and got no response 😐
Developer response
We appreciate you bringing this to our attention, Elan! Please reach out to our Support Team at [email protected]. We'll be glad to help right away!
I am so tired of it saying that the database needs to download. I can't find simple things and it is so frustrating and makes tracking calories even more daunting than it already is. I have uninstalled and reinstalled the app and it made it work fine for like 2 meals then it stopped again and I get that message about needing the database to download. I updated it. it's really annoying. if my insurance wasn't paying for this I would stop using it. Fitbit is much better and easier with tracking.
Developer response
Oh no, Kait! That sounds very frustrating! May you send us an email at [email protected] so that we can help right away?
I have tried many weight loss programs , Weight Watchers, Jenny Craig, I looked at Ro $$,I've counted calories myself, eaten Lean Cuisines, etc. and this is the best . There are NO quick fixes to weight loss without behavior change. Yes, without insurance coverage, it is expensive. It is truly a holistic approach to how , when, and why we overeat addressing all aspects of the problem. It's the total solution with outstanding personalized support.
Developer response
We are so happy to hear that you're enjoying Noom's approach, Mona! Keep up the great work!
It has helped me stay on track. I am losing weight at a steady, gradual pace. It is a total package program. Very user friendly. Only issue is finding modified exercises for physical limitation.
Developer response
We are so happy to hear that you are staying on track with your goals, Pamela! Keep up the amazing work!
It's mostly a good app, but for some reason, some of the features do not load well. You can clean the cache, reboot the app, reboot your phone, reinstall, check wifi and data... NOTHING HELPS. It's beyond annoying. Nearly 95% of the time I try to load the art viewing thing, IT JUST SPINS, AND SPINS, AND SPINS. Super annoying.
Developer response
We're so glad that you're enjoying our program, Meredith, and we really appreciate your feedback regarding what you'd like to see improved. Remember, you can always reach us at [email protected] if you need anything!
this app has helped me realise why I make my food choices and how to make improvement in little steps that are sustainable. I highly recommend Noon as it deals with all parts of healthy living. There is a lot of encouragement and good tips. It feels like they are walking the healthy weightloss and improved lifestyle with me every step of the way.
Developer response
We love to hear that Noom has made you more mindful of your eating habits, Michelle! Keep up the amazing work!
I used this app religiously for 109 days and then it stopped tracking my steps. Also after using it for all that time I still didn't have enough points for even a $5 app. This app is definitely not as it claims
Developer response
We understand that logging features are important, and we’ve passed along your feedback to our Product and Development teams. Please make sure to keep your app updated so you’ll receive any additional free features as they’re launched.
great experience
Developer response
That is what we love to hear, Melisa! Keep on Noomin’!
The Noom app is super easy to use. Inputting what you eat throughout the day in the app is quick, as there are tons of foods in their database and the lessons are fun, short and clear but above all super helpful to understand what to do to help you lose weight long-term. The whole app makes you feel good about yourself and helps you gain control of your nutritional habits and therefore it has helped me regain confidence that weight gain is not inevitable post menopause. I recommend it 100%!
Developer response
That's what we love to hear, Veronique! Thank you so much for making us a part of your health and wellness journey!
Thought it would sync better with other health apps.. having to input meals again isn't what I was looking for when I subscribed... bummer.
Developer response
We are sorry to hear that you're disappointed with Noom, Don! Our Support team would love to help! Remember, you can always reach us at [email protected] if you need anything!
Wow! I would recommend this app to everyone! Wiith helping track your foods daily, with each meal, it breaks it down on what is good and what isn't the best to give you that opportunity to lose weight and be healthier. This app MAKES you want to succeed! I love it!
Developer response
We are so inspired by your dedication to your wellness, Michele! Thanks for letting us help you find your healthy balance!
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