Was great before the recent changes. Buggy and frustrating to use since the recent update. Many prevous features now hidden behind an upgrade wall that is so full of bugs I can't even get past entering my weight loss goal (the first step). I used to love Noom but sadly will have to find another app to assist in my weight loss journey.
Developer response
We understand how frustrating that experience must be, Mike, especially with changes to features. We appreciate you sharing this feedback and will pass it along to the team. If there’s anything we can do to help, please email [email protected].
I am so tired of it saying that the database needs to download. I can't find simple things and it is so frustrating and makes tracking calories even more daunting than it already is. I have uninstalled and reinstalled the app and it made it work fine for like 2 meals then it stopped again and I get that message about needing the database to download. I updated it. it's really annoying. if my insurance wasn't paying for this I would stop using it. Fitbit is much better and easier with tracking.
Developer response
Oh no, Kait! That sounds very frustrating! May you send us an email at [email protected] so that we can help right away?
If you like talking to a chatbot when you need help with your account, you're going to love Noom.
Developer response
We appreciate your feedback, William! If there’s anything we can help with, please feel free to reach out to us at [email protected]. We’re happy to connect with you directly and learn more about your experience.
unexplained charges and no easy point of contact.
Developer response
We're so sorry to hear that you've been experiencing trouble, Carrie. Our priority is to ensure that you have an ideal experience, always, and we are sad to hear that we have fallen short. Please let us know how we can make things right by sending us a quick message at [email protected]. We'll do all we can to help.
so many issues with certain components
Developer response
We appreciate your feedback! Please reach out to [email protected]. We'd love to help to support you!
cant see previous days of logged food, app is just hard to navigate now
Developer response
We understand that logging features are important, and we’ve passed along your feedback to our Product and Development teams. Please make sure to keep your app updated so you’ll receive any additional features as they’re launched.
makes me feel terrible about myself
Developer response
Eila, we are sorry to hear this and if they are open to sharing more please email us at. We would love the opportunity to help!