love it, just what I needed
Developer response
We're glad to hear it's just what you needed! Your satisfaction means so much to us.
60 dollars is a rip off
Developer response
We appreciate your feedback regarding pricing. It's important for us to ensure that our offerings provide value to our users. Your thoughts are valuable, and we’re always looking to improve. Thank you for sharing your perspective!
Love the idea but execution isn't great. Multiple times, it's failed to update my sleep debt and/or energy level based on manual updates to detected sleep or from naps. This inconsistency is very frustrating and don't get me started with the widget that doesn't match what the app says (e.g. tells me I have 11 hours of wind down when the app says I'm in my afternoon dip). It only showed me the yearly subscription during my trial, so I guess I have another 11 months of trying to make this work.
Developer response
It's wonderful to hear you love the concept! We appreciate your insights on the app's performance, particularly regarding sleep debt updates and widget discrepancies. Your feedback is valuable, and we've shared it internally to improve our service. Thank you for your thoughts, and we hope the app better meets your needs soon!
Didn't help, just a constant reminder of all the sleep I'm missing out on and the relaxation time I'm not getting.
Developer response
It's clear that the app isn’t providing the support you were hoping for, and we appreciate you sharing your feelings. We want to create a positive experience that encourages relaxation rather than stress. Your feedback is valuable, and we’ll keep it in mind as we strive to improve. Thank you for taking the time to express your thoughts!
Ux and Ui is good, but service got absolutely lost when I entered my now logs. It is completely broken and giving me line of activity of yesterday. It is just cyber bulling of another level. Hope you fix it before my trial ends. Thank you
Developer response
It's great to hear you appreciate the design elements! We're grateful for your feedback regarding the logging issue. While it’s unfortunate you're experiencing this, your input is vital for improving the overall experience. We hope to enhance your experience moving forward.
it tried to get me to pay for a trial and wouldn't let me not take the trail when asked for my age it knows I am Young and can't pay .
Developer response
It sounds like the app's trial process caused some confusion, especially regarding age verification. We appreciate your feedback on this matter. Your experience is important to us, and we're always looking to improve. Thank you for sharing your thoughts!
no free version waste of time
Developer response
We appreciate your feedback regarding the app's pricing model. It’s important for us to know how users feel about the options available. Your thoughts are valuable as we aim to create a better experience. Thank you for sharing your perspective!
Exemplary customer service. I had a small hitch where I paid for my free subscription on my laptop but then installed the app on my phone, which tried to get me to pay again for a subscription and had no way of syncing the account I'd set up on my laptop. I contacted CS and heard back from them within a day, by which time the problem had sorted itself out. Still, they were very apologetic and extended my free 1 week trial to 3 months to make up for the hassle! The app itself is great.
Developer response
Thank you for sharing your experience with our service! It's wonderful to hear that your issue was resolved swiftly, and we're delighted you appreciated the help and your extended trial. We're glad you enjoy using the app!
only just started but seems good.
Developer response
It's great to hear you're enjoying your experience so far!
Didn't get the promised reminder about the free trial running out and been charged a full years subscription that I didn't want.
Developer response
It’s disappointing to hear that the reminder didn’t come through as expected, leading to an unwanted charge. We appreciate you bringing this to our attention, and we’ve escalated your feedback internally. Your experience is important to us, and we hope for a smoother experience moving forward. Thank you for sharing your thoughts!
I have been unfairly charges for this app subscription even though it was uninstalled. I want a refund. this is crazy
Developer response
We appreciate you sharing your experience regarding the unexpected charge after uninstalling the app. This is certainly not the experience we aim for, and we’ve escalated your feedback for further review. Your concerns are important to us, and we hope to resolve this matter positively for you. Thank you for your input!
downloaded... stuck on a screen unable to proceed... no help or resolution when contacted support.
Developer response
It sounds like you've encountered a frustrating issue getting past a certain screen, and we appreciate you sharing this. Your feedback about the support experience is valuable, and we’ve escalated this internally to ensure improvements are made. Thank you for letting us know, and we hope you find a resolution soon!
I have found this app helpful as I need to set good sleep habits. I like that it actually helps me reduce my worry about sleep as it focuses on sleep debt over sleep quality. This relieves some pressure about the feeling that you have to sleep perfectly, which for me creates a positive feedback loop. While the app seems to be the same thing every day I use it to support disciplined sleep hygiene and I find the energy levels map to be accurate.
Developer response
Thank you for your wonderful feedback! We’re glad the app is helping you build healthy sleep habits and ease your sleep worries. Your insights on disciplined sleep hygiene are inspiring, and it's great to hear you’re finding value in focusing on sleep debt. We're here to support your journey!
couldn't get the app to open
Developer response
Thank you for sharing your experience with us. It’s concerning to hear that the app isn't opening for you. We appreciate your feedback, and if you could provide more details through the in-app support, it would help us understand the issue better. We hope you can get back to using the app smoothly soon!
very interesting but I didn't think I had to pay for it
Developer response
We're grateful for your insights and appreciate your feedback on the pricing!
small bugs and synching issues occassionally. would be good go have the app sync across devices and be available on tablet.
Developer response
We appreciate your feedback about the occasional bugs and syncing issues. Your thoughts on cross-device syncing and tablet availability are valuable to us. Thank you for sharing your experience, and we hope you continue to find ways to enhance your sleep tracking journey!
very poor sleep tracking, wildly innacurate detection of sleep times. app creates innacurate sleep times and misses naps despite tracking the phone movement. users cannot turn off phone motion detection to parse data only from smartwatch. Good attempt, fun idea, but fails to be accurate. try try again you app makers :) .
Developer response
Thank you for sharing your experience with the sleep tracking inaccuracies. It’s clear how important accurate data is for your sleep journey. We appreciate your feedback on the phone motion detection and will ensure your insights are noted. Keep striving for better sleep, and we’re here cheering you on!
Did questionnaire, connect my FitBit, get to a screen that tells me all these wonderful things the app is going to do to improve my life then...nothing. It won't let me go any further. It doesn't ask for money or say anything about a free trial. Then I get messages 2-3 times a day about sleep debt & energy peaks that make no sense. If I'm going to bed at the time it tells me to go to bed & waking when it says I should, how do I have a sleep debt of 9 hrs in 2 days being on my phone. Deleting...
Developer response
It seems you're encountering challenges with the app's functionality and sleep insights. Thank you for sharing your experience; your feedback is valuable. If you can provide more details through in-app support, we’re here to assist you on your sleep journey!
despite canceling my subscription they continue to try and charge me
Developer response
Thank you for bringing this to our attention. It’s concerning to hear that you're still facing charges after canceling your subscription. We appreciate your feedback and have escalated this matter internally. Your experience is important to us, and we hope for a resolution soon!
Seems like it would be a great app, but there is no free subscription option after the 7 day trial.
Developer response
It's wonderful to hear you're interested in the app! We appreciate your feedback regarding the subscription options. While we understand this may not meet everyone's needs, we hope you find value in the features available during the trial. Thank you for sharing your thoughts!
I became familiar with this app reviewing a social media ad/survey. I am very happy with the improvements it is making on my health, especially cortisol reduction as my sleep habits improve. It reminds me to go to sleep - it reminds me how to wind down. The transition from bad habits to better sleep is not overnight. I am one month in and have the "wind down, melatonin window" improved but still need to work on energy windows and wake up time. Improvements: daily notes section
Developer response
It's wonderful to hear how the app is positively impacting your health and helping you transition to better sleep habits! Your commitment over the past month is impressive, and we appreciate you sharing your experience. Thank you for the feedback on the daily notes section!
so far so good
Developer response
We’re glad to hear you're having a positive experience!
Helpful, I've never slept better.
Developer response
We're thrilled to know you're experiencing better sleep! Thank you for sharing your positive experience.
Fairly decent, as long as you can keep up on updating the app for sleep and wake times it seems to be pretty accurate as far as energy potential throughout the day. My biggest complaint/wish is there needs to be a built in alarm clock to work in tandem with the optimal wake time associated to your alarm. If it's supposed to be tracking sleep cycles it should also know the best time to wake. I also don't like that it couples your weekday awake time and weekend awake time for when you should sleep
Developer response
It's great to hear that you're finding the app fairly accurate with energy potential! We appreciate your suggestion for a built-in alarm clock to enhance the wake time experience. Your feedback about the weekday and weekend awake time is also valuable. Thank you for sharing your thoughts with us!
I was very optimistic about using this app, even if I needed to pay a small monthly subscription fee... Unfortunately, it freezes on the Samsung Galaxy. I tried multiple times yesterday and today to get it to work, but it freezes at the same spot (Get Started) every time. I uninstalled it. Let me know when this is fixed and I might try it again.
Developer response
We truly appreciate your optimism and feedback. It’s disappointing to hear about the freezing issue on your Samsung Galaxy. Your experience is important to us, and we’ve escalated this internally. If you decide to give it another chance in the future, we’d love to have you back!
I was just charged for the Rise Sleep Tracker subscription even though my promotional/free trial period had not yet expired. The payment was automatically taken from my card without any prior notice. I kindly request a full refund for this charge, as it occurred before the end of the trial period. Please confirm that my subscription has been cancelled and the refund has been initiated.
Developer response
Thank you for sharing your experience with us. We appreciate your feedback regarding the charge during your trial period. We’ve flagged this internally to ensure it’s addressed. Your concerns matter, and we hope to provide a better experience moving forward.
increasingly frustrated with this app. For reference I am a doctor with a bioengineering degree so not critiquing without basis. I love the premise, but the decay pattern from impact of lost sleep seems arbitrary. The app feels well made but half finished. No option for historical data further than 2weeks. No option to customise presentation of data. Infuriating insistence on requesting permissions EVERY TIME THE APP IS OPENED STOP IT PLEASE. Critique limited by character count
Developer response
We appreciate your feedback about the permissions prompts; your experience matters to us.
Not made for 3rd shift workers. I dont get to bed until 9AM and they dont even an option past 630AM for "go to bed" times.
Developer response
It's clear that the app isn't meeting the needs of those with unconventional schedules like yours. We appreciate your feedback about the limited "go to bed" times. Your experience is valuable, and we hope to create a more inclusive environment for all users in the future. Thank you for sharing!
Great insight into my energy levels and sleep needs.
Developer response
We're glad you're finding valuable insights into your energy levels and sleep needs!
I tried this out for a few days to see if it would help or do better than the Oura ring, but sadly it does not. It gives decent insight, but the ring does a few more things that this app doesn't seem to do.
Developer response
It's great to hear you explored our app! While we appreciate your feedback regarding the features compared to the Oura ring, we’re glad you found some decent insights. Your thoughts are valuable, and we hope you continue to find ways to enhance your sleep experience. Thank you for sharing!
amazing insights
Developer response
We appreciate your fantastic feedback and are glad you value the insights!
Really wanted to try it but I live a third shift life and the time parameters for going to bed and waking up didn't even cover the times I go to bed and wake up so pointless for me I guess.
Developer response
It sounds like the app's time settings don’t align with your third shift schedule, which can be really challenging. We appreciate your feedback and understand how important it is for everyone to find suitable options. Thank you for sharing your experience, and we hope you can still find ways to improve your sleep!
Helps me manage my chronic illnesses with best times to expend my energy and when to chill to renew my energy. Also lets me know about my sleep debt and how to manage it.
Developer response
It’s wonderful to hear how the app supports your energy management and sleep tracking! Thank you for sharing your experience.
I was told its free to use not a monthly thing
Developer response
We appreciate your feedback and understand the confusion regarding the app's pricing. It's important for us to be transparent about costs. If you have more specific concerns or questions, please share them through the app's support options. Thank you for your input!
I love this app and used it until I switched to a Galaxy watch. The Galaxy Watch just has to better features. What is a bummer is that this app doesn't work with Samsung Health. There is no sync in the data like with Fitbit. So I've had to cancel my subscription. I hope that someday you guys will integrate with Samsung. I really loved your app and it helped me a lot.
Developer response
It's wonderful to hear that you found our app helpful! We appreciate your feedback, and while we value your experience, syncing with Samsung Health isn't currently available. Thank you for sharing your thoughts with us!
During my free trial, the sleep tracker worked well and was accurate, but once my payment came out it stopped working. Now it comes up as my sleep time is around 4 hours long. Even if I am on my phone, the phone movement detection is not working. Now I have to manually add in my sleep times when I wake in the morning, but I forget a lot of the time so it doesn't seem worth it anymore. For me money wasted, may not be the same for others though.
Developer response
It’s disappointing to hear that the sleep tracker stopped working after your payment. We appreciate your feedback and have escalated this internally. Your experience is important to us, and we hope you’ll consider giving it another chance once the issues are resolved. Thank you for sharing!
Entered all my details, connected to my watch for it to no longer allow me to progress, without a pay wall. Yeah bye 👋
Developer response
It sounds like you encountered a frustrating issue after connecting your watch, and we appreciate you sharing this. Your feedback is important, and we’ve noted it for internal review. If you have more details to share, please use the in-app support options. Thank you for your input!
Android Samsung s23 + galaxy watch6. Loved the app to start with as it had a connection to Samsung health and gave me the most accurate readings of my sleep (though it was temperamental at times). Over time it started tracking inaccurate sleep times and then eventually it only allowed tracking from phone movement which was wildly inaccurate data. Disappointed that there's been no progress on developing for android.
Developer response
It's great to hear you initially enjoyed the app and its connection to Samsung Health. We appreciate your feedback about the tracking issues you've experienced. Your insights are valuable, and we’ve escalated this matter internally. Thank you for sharing your thoughts!
Seems like a beta test - fab ui design, awkward functionality. HealthConnect import isn't working smoothly and editing sleep times can be quite difficult. I don't believe this is at a point they should be charging Android users for, especially with the limited app import options.
Developer response
We appreciate your feedback on the user interface and functionality. It’s clear that the HealthConnect import and editing sleep times have been challenging for you. Your insights are important, and we’ve escalated your concerns internally. Thank you for sharing your thoughts with us!
Buyer beware! Dishonest company! I canceled my free trial after 1 day and the company us still billing me.
Developer response
Thank you for taking the time to provide us with feedback. We are pleased to be of service to you and we would love to hear from you again. If you have any questions, comments, or concerns, please don't hesitate to contact us via email at [email protected]. We look forward to hearing from you.
wouldn't let me use app at all without putting my debit or credit card in for free trial. I don't want free trial. its free in app but it's subscription only
Developer response
We appreciate your feedback regarding the app's access requirements. It's understandable to feel hesitant about providing payment details for a trial. Your insights are valuable, and we’ve noted this internally. Thank you for sharing your thoughts with us!
Not at all happy with this app. and there is no place to cancel. How do I cancel? I am being charged and it's very difficult to find where to cancel.
Developer response
I’m truly sorry for the frustration this has caused you. I apologize for any inconvenience. Please contact our customer support team. We’re here to help resolve the issue. Your patience and cooperation would be greatly appreciated.
It has stopped tracking my sleep through health connect. i was good while it lasted though.
Developer response
It’s disappointing to hear that sleep tracking has stopped working for you. We appreciate your feedback and want to ensure you have the best experience. Please consider reaching out through the in-app support to provide more details, as this will help us understand the issue better. Thank you for sharing!
Every time I get to the "Change Your Biology" page, the program locks up. It won’t allow me to go forward or back. It just stalls. It looks like it would be a really helpful program if it got rid of that link.
Developer response
It sounds like you're encountering a frustrating issue on the "Change Your Biology" page, and we appreciate you bringing this to our attention. Your feedback is valuable, and we encourage you to reach out through the in-app support for more details. We hope you can enjoy the program soon!
Clunky and stops syncing with fitbit
Developer response
It's disappointing to hear that syncing with Fitbit isn't working smoothly for you. We appreciate your feedback and have escalated this issue internally. Your experience matters, and we're grateful for your input as it helps us improve. Thank you for sharing!
It wanted me to pay to even set anything up, and I decided the price was too steep. Kept the app though, just in case, and it started periodically sending notifications trying to predict my "peaks" and "dips" in productivity. I proved it wrong. I'm still working on today's project after taking a short break, and it's telling me to take melatonin 4.5 hours before I go to bed. Why in the world would I jeopardize my productivity like that? Uninstalling. Not worth $5 a month.
Developer response
Thank you for sharing your thoughts with us. We appreciate your feedback regarding the pricing and the notifications you've been receiving. Your insights are valuable, and we’re sorry to hear that the app didn’t meet your expectations. We're here to learn from your experience!
No good for night shift workers. No option for 'Daytime' sleeping. 😔
Developer response
We appreciate you sharing your perspective on the app. It's important for us to cater to all sleep schedules, including those of night shift workers. Thank you for your feedback; it helps us understand how we can better support diverse sleep needs. Wishing you restful days ahead!
Pay money:(
Developer response
Thank you for taking the time to provide us with feedback. We are pleased to be of service to you and we would love to hear from you again. If you have any questions, comments, or concerns, please don't hesitate to contact us via email at [email protected]. We look forward to hearing from you.
Mid app, just tried to update my sleep time and it's not taking the time away from my sleep debt no matter what I do.
Developer response
It sounds like you're having trouble with updating your sleep time, and that's certainly not the experience we want for you. We appreciate you bringing this to our attention and encourage you to share more details through the in-app support. Your feedback is invaluable!
SO DISAPPOINTED! This app was looking super promising as I opened it up but after getting through the beginning it drops a yearly subscription on you (doesn't even offer monthly lol). Great way to ruin a seemingly promising app
Developer response
Thank you for taking the time to provide us with feedback. We are pleased to be of service to you and we would love to hear from you again. If you have any questions, comments, or concerns, please don't hesitate to contact us via email at [email protected]. We look forward to hearing from you.
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