I have to pay just to track my sleep at least add a free plan the ad was misleading as well
Developer response
It's disheartening to hear that the pricing structure didn't meet your expectations and that the advertisement felt misleading. We appreciate your feedback on the need for a free plan, as it helps us understand user perspectives better. Thank you for sharing your thoughts with us!
App does not sync with my Samsung Health tracker. I followed the instructions, linked it to Health Connect, permissions granted, etc. Reset the app multiple times and checked with Samsung Health as well. Rise won't sync. Totally defeats the purpose of this app. I'm not manually entering the data when it shoukd be syncing automatically.
Developer response
It's disappointing to hear that syncing with Samsung Health has been such a challenge. We appreciate you taking the time to follow all the steps and reset the app. Your feedback is valuable, and we’re flagging this issue internally to ensure it gets the attention it deserves. Thank you for sharing your experience!
this app is actually really awesome
Developer response
We appreciate your wonderful feedback; we’re glad you love it!
I like the app I gave great insight. however I wasn't able to get my old info back after changing phones. I had to answer the question all over again
Developer response
It's great to hear that you find the app insightful! We recognize that transferring data during a phone change can sometimes be a hassle, and we appreciate your feedback on this experience. Thank you for sharing!
Only 4 because a few things need tweaking, but great app.
Developer response
We’re grateful for your feedback and pleased to hear you think highly of the app! Your insights regarding improvements are appreciated, as they help us understand user preferences.
Complete waste of time. App is full of clutter making navigation difficult. Lacking basic features like being able to easily edit past sleeping data. Seemingly unable to disable motion detection so its logging hours that my phone is on my desk as "sleep". Setup process was bugged too (specifically the section where you set weekday vs weekend sleep schedules. It would only save my weekend hours). The animations are too long.
Developer response
We appreciate your detailed feedback about your experience with the app. Navigating through clutter can be tough, and we recognize the importance of straightforward editing options for your sleep data. Your insights on the setup process and motion detection are invaluable. We hope you find ways to enhance your experience moving forward!
The friend who's got my back and gets me on track with my sleep, to get me closer to the better me. My creative thoughts a flowing again and my grumpy mornings are no longer. My family are reimmerging out their hide outs to greet me with open arms.
Developer response
Your experience is truly inspiring and heartwarming! It's amazing to see how the app has positively influenced your creativity and strengthened your connections with family. Thank you for sharing this delightful feedback!
Keep being charged but can't even get in the app. All I get is a black screen. No way to delete my account either.
Developer response
It sounds really disheartening to be charged while unable to access the app, and we truly appreciate you bringing this to our attention. We understand how important it is to have control over your account. We’ve escalated your feedback internally, and we hope you find a resolution soon. Thank you for sharing your experience!
im still learning the app but I enjoy it so far!
Developer response
It's wonderful to hear that you're enjoying the app while learning! We appreciate your positive feedback and hope you continue to discover all the features that can enhance your experience. If you have any questions or need assistance along the way, feel free to explore the resources available in the app. Happy tracking!
I haven't used the app yet. But it's really interesting to learn about sleep and the need to get the proper amount of sleep to be a functioning person. I look forward to using this app to see if it's information will really work once put into practice.
Developer response
We appreciate your enthusiasm for exploring sleep and its importance! We're excited for you to experience the app and see how the information can benefit your sleep journey. Thank you for sharing your anticipation!
free trial is shady. attempted to charge the $60 after confirming cancelation. had to manually cancel in Google play.
Developer response
We appreciate you sharing your experience with the free trial process. It’s concerning to hear about the unexpected charge after cancellation, and we genuinely value your feedback on this matter. Your insights help us improve, so thank you for bringing it to our attention. We hope you find a resolution that works for you!
This app is literally personal data mining. before I've even created an account it put me through a profiling survey, halfway through switched me to the different, demographics survey and asked about permission for my google health data and Garmin data. I strongly advise not to use it.
Developer response
We appreciate your feedback and are sorry to hear about your experience. Your concerns regarding data privacy are important to us, and we take them seriously. We encourage you to explore our privacy policy for clarity on how your information is handled. Thank you for sharing your thoughts; they help us improve!
Paywall :(
Developer response
Thank you for sharing your thoughts about the paywall. We appreciate your feedback as it helps us understand user experiences. We hope you continue to explore the app and find value in its features!
i love this app so much.
Developer response
Your enthusiasm is wonderful to see! We appreciate your kind words.
interesting
Developer response
We value your feedback and are glad to hear you find it interesting!
It's really interesting to watch my sleep score rise and fall as well as get my perfect bedtime.
Developer response
We're delighted that you find tracking your sleep scores both engaging and helpful! Your positive experience means a lot to us.
app is not designed for people that work late into the night it sets the melatonin window around 10 to 11:00 if you work till 12:00-12:30 and you don't get home until like 1- 1:30 how are you supposed to be going to bed around that time makes no sense I go to bed at 2-230 and wake up around 10:30ish sometimes earlier and it wouldnt let me adjust it
Developer response
Thank you for sharing your experience. It can be tough when the app doesn’t fit your schedule, especially with late work hours. Your feedback on the melatonin window is important for us to improve. We hope you continue to find ways to enhance your sleep journey!
Great App, but expensive
Developer response
We appreciate your positive feedback! It's wonderful to hear you find the app great. We recognize that pricing can be a concern for users, and your thoughts are valuable as we strive to provide the best experience. Thank you for sharing, and we hope you continue to enjoy the app!
good
Developer response
Thanks for the positive feedback! We’re happy you think so.
could be pretty useful if it worked. It linked to my garmin easily. But in its current state it's worthless. After one night of using it it told me I'm already 13 hours in sleep debt from one night and no matter how many times I tell it that I have to get up at 6:00 a.m. it tells me that I need to go to bed by 11:30 to get 9 hours of sleep. The math isn't mathing. I'll give it another week to adjust if that's the problem. Then I'll update my review.
Developer response
It's great to hear that you found it easy to link with your Garmin! We appreciate your patience as the app adjusts to your sleep patterns. Your feedback on the sleep debt and wake-up time is invaluable, and we’re taking it seriously. We hope the app aligns better with your needs soon. Thank you for giving it another week!
It lacks features compared to IOS. Its a good app but lacks some features like smart alarm. Uninstalling until those features are added.
Developer response
We appreciate your feedback and understand your concerns about the missing features, like the smart alarm. It’s great to hear that you find the app good overall. Your insights are valuable, and we hope you’ll consider giving it another try in the future as we continue to enhance the app. Thank you for sharing your thoughts!
good job explaining the science in laymans terms
Developer response
We're grateful for your kind words! It's fantastic to know that the scientific explanations resonate well and are easy to understand.
so not only does the commercial weird me out cause she's eating a banana sideways, but there should be a free version for broke people. then the extra features may be more. :/
Developer response
It's interesting to hear your thoughts on the commercial; we appreciate your feedback! We understand the importance of accessibility, and while we strive to offer valuable features, we recognize that a free version could help more people enjoy the app. Thank you for sharing your insights, and we hope you continue to explore what we offer!
Only tells you that you need to pay after you give them access to all your data. If I need to pay to use the app at least tell me right away
Developer response
We appreciate your feedback and understand your concern about the transparency of our pricing. It's important for us to ensure users are informed before granting access. Your insights are invaluable, and we hope to create a better experience for everyone. Thank you for sharing your thoughts!
No longer allows me to edit sleep time when it gets it consistently wrong
Developer response
We appreciate your feedback about the editing feature for sleep time. It's important that you can accurately track your sleep, and we recognize how vital this functionality is. Thank you for sharing your experience with us; your input helps us understand user needs better.
I can see how this app may be beneficial to others, but a week is not enough trial time for me to decide whether I want to straight up pay for a year's membership. Also I cancelled my membership but was still charged, luckily I reached out to them and will be refunded. It’s just an unessasary amount of faff. The UI is quite confusing as well. Great idea, just slightly poorly executed.
Developer response
We’re glad you see potential in the app! Thank you for your feedback on the trial duration and UI confusion. Your insights are invaluable as we work to enhance the experience. We're pleased to know your refund process is underway. Your input truly helps us improve!
Pleasantly surprising app! There's a lot of sleep trackers out there that give you endless pointless data. But this one actually changed the outlook of my day entirely! being able to precisely pinpoint my peak and troughs throughout the day, and optimising my schedule around it, is so simple yet unbelievably effective. Well done to the creators and the team. I'll certainly be telling my friends and family about it.
Developer response
We appreciate your positive feedback and are glad the app has had such a powerful impact on your daily life! It's fantastic to hear that you find the insights effective for optimizing your schedule. Thank you for sharing your experience with friends and family; it means a lot to us!
Genuinely the worst sleep of my life. I followed this app's instructions, the wind down, the sleep sounds, blue light filters, etc. laid down during the "melatonin period" etc. it is 6am i am still awake. i slept for maybe 30mins editing: Your support team, specifically Erica, was helpful in getting the subscription taken care of. I apologize for the harsh words written from lack of sleep. I ended up missing a day of work because this was egregiously unhelpful for me. maybe it will help others.
Developer response
Thank you for sharing your experience. It’s clear that this has been quite a challenge for you. We appreciate your feedback on the app's effectiveness and hope you discover a method that brings you the restful nights you seek in the future!
scam. doesn't even work. I paid for subscription then on the app it asks me to pay again.
Developer response
It’s concerning to hear about the issues you’re facing with the subscription process. We appreciate you bringing this to our attention, and we’ve escalated the matter internally. Thank you for sharing your experience, as it helps us improve. We hope you find a resolution soon!
it's detailed yet easy to use.
Developer response
We're delighted you find it both detailed and user-friendly! Thank you for your wonderful feedback.
Tried to install again a while to see if the issues were resolved. Paid for a trial period but when I tried to use it, the app kept asking me for payment again. Sadly now even less able to recommend. Glitches are now stealing money...
Developer response
It’s disheartening to hear about the challenges you've faced with your trial and the payment prompts. We appreciate you sharing your experience, as it helps us identify areas for improvement. Your feedback is important, and we hope to regain your trust in the future. Thank you for letting us know!
cant use the app because trying to determine my sleep debt doesnt account for someone who works graveyard shifts. i sleep during the day. not at night. kinda weird it doesnt allow me to add a sleep time starting at noon.
Developer response
It's great that you shared your experience with us! We recognize how important it is to accommodate different sleep schedules, especially for those working graveyard shifts. Your feedback is invaluable, and we appreciate you bringing this to our attention. Thank you for helping us understand your needs better!
HELP. If the subscription button is where I'm to cancel, it isn't allowing me to. Don't charge me. I'll up the rating after it's canceled. Malesa S posted on 10/18/24 what seemed to be the exact same problem. Update: I can't cancel. Please cancel. Don't bill me.
Developer response
Thank you for sharing your experience with the subscription cancellation. We appreciate your feedback and have noted your concerns. Please provide more details through the app's support options, as it would be helpful. We're committed to resolving this for you soon!
What's the point of spending $70 a year for an app that doesn't even work? Why do I keep on having to manually put in my sleep data when it's connected? Other 3rd party apps access this information with no problem. If it worked, I'd love it. Very frustrating
Developer response
Thank you for your feedback on the app's functionality and the manual input of sleep data. Your experience is important to us, and sharing more details through the app's support options would help us improve. We appreciate you voicing your thoughts!
Decent app but just far too expensive for what it is. I'd rather it had ads.
Developer response
Thank you for sharing your thoughts with us. We appreciate your feedback about the pricing, and it's clear that you value affordability. Your perspective is important, and we’re always looking to understand how we can better meet the needs of our users. We're grateful for your input!
this app sucks. I didn't get the message that the free version was over and it charged me 60 for an app that is worthless
Developer response
It's disappointing to hear about your experience with the subscription notification. We appreciate you bringing this to our attention, as your feedback is vital in helping us improve. Thank you for sharing your thoughts, and we hope to better serve you in the future!
Good through an elaborate data collection process and then hits you with the paywall. A huge waste of setup time.
Developer response
We appreciate your feedback on the data collection process and understand how disappointing it can be to encounter a paywall after investing time in setup. Your experience is important to us, and we’re grateful for your insights. Thank you for sharing your thoughts, and we hope your future experiences are more positive!
Doesn't tell you until after you give them all your information and give the app full access to your data that there are no free features. Tell me up-front that it's paywalled. Don't waste my time.
Developer response
It's disheartening to hear that you felt misled about the app's features. We appreciate your feedback regarding the transparency of our offerings. Your thoughts are important to us, and we’re dedicated to improving the experience for all users. Thank you for sharing your concerns; we value your input!
I can see the benefits and think it's a great app, however, it often calculated my sleep time incorrectly even when I set it to delay due to using phone before bed. I'd say 5 mornings out of 7 it will say info missing. I have adhd and it's difficult for me to have to manually put info in. I wish it were easier and had a longer adjustment time to get used to using it before having to pay the 29.99 monthly fee. Honestly that's a steep membership fee as well.
Developer response
Thank you for your insights! We're pleased you see the app's benefits. It's important to hear about your challenges with sleep time calculations and manual input, especially with ADHD. Your feedback on the adjustment period and membership fee is noted. We hope you continue to find value in the app!
Excellent visualizations and integrations with devices like Fitbit. Can recommend!
Developer response
It's great to know you appreciate the visualizations and device integrations! Thank you for your recommendation!
App won't accept password when setting up payment, so I'm not able to use it. Very disappointed.
Developer response
It's disheartening to hear that you're facing issues with setting up your payment due to password acceptance. We appreciate your feedback and have escalated this matter internally. Your experience is important to us, and we hope you can find a resolution soon. Thank you for sharing your thoughts!
It helped me sleep i love this app I love the breathing lessons they helped a lot i loved my experience with this app.
Developer response
We appreciate your wonderful feedback and are glad the breathing lessons have made a positive impact on your sleep experience!
the ad on Instagram said it was free and sure enough it wants me to pay for it
Developer response
We appreciate your feedback regarding the app's pricing structure. It's important to us that users feel informed about costs. Your insights help us understand how we can improve the experience. Thank you for sharing your thoughts!
never veen able to use the app - asked for support. didnt get a reply. asked for a refund still hasn't happened
Developer response
It’s disappointing to hear about your experience with support and the refund process. We appreciate your feedback and have escalated this internally to address the situation. Your concerns are important to us, and we’re grateful you took the time to share them. Thank you for your patience as we work to improve!
While I had a Fitbit, my data was never missed, but when I switched to a Samsung watch a few months ago, Rise would prioritise its Detected Movement over the Health Connect data my smartwatch provided- if I left my phone alone one afternoon, it would use that as my sleep data, or if I didn't "nap" that day, would consider I had no sleep. I tried to appeal this my submitting issues every time, but it never got fixed, and my "sleep debt" continues to "rise" to this day. Not insightful at all.
Developer response
Thank you for sharing your experience with the app and the issues with sleep tracking. We value your feedback on the differences between your Samsung watch data and the app's detection. If you have more details, please use in-app support to provide additional context. We’re here to assist!
went through most of the setup to find out they don't account for 3rd shift workers. I go to sleep at 9am and can wake up as late as 9pm.
Developer response
Thank you for taking the time to set up the app! We appreciate your feedback on the needs of third shift workers. Your unique sleep schedule matters, and we know finding a fitting solution can be tough. If you have more insights, please share them via in-app support. We value your input!
Really good app providing interesting sleep insight. While I found it beneficial, the cost was too high for me ($50 quarterly). Customer service was excellent though and refunded my most recent charge immediately so there's no risk to trying it out.
Developer response
It's fantastic to hear you found the app insightful and that our customer service met your expectations! We appreciate your feedback on the cost, and we're glad you felt secure in trying it out. Your thoughts help us grow and better serve users like you.
helps me lots
Developer response
It's wonderful to hear that the app is proving beneficial! Your feedback means a lot to us.
simply does not work
Developer response
It's concerning to hear that you're experiencing issues with the app. We truly appreciate your feedback and are committed to addressing these kinds of problems. If you could share more details through the in-app support, it would help us understand better what’s going wrong. Thank you for your patience!
Misleading subscription terms. I'm not sure who needs to hear this, but if you advertise a MONTHLY subscription price, make it so that one can *actually* pay by the month.
Developer response
Thank you for your feedback! We appreciate you pointing out the confusion regarding the subscription terms. Your insights are important, and we aim to provide clarity for all users. If you have more details, please share them through in-app support. Your input truly helps us enhance the experience!