the app has a huge security vulnerability. when I enter my password and click the log in button, the button turns gray but the text on it is replaced with my actual password uncensored
didn't help better asking for appointment cards instead
It looks like it should be so simple it does not work on my phone. I have installed it and uninstalled it three or four different times. I start to use it and then it seems like a crash is because I get thrown out of it an information that I had put into it as a message was totally lost and I had to log in again. I have uninstalled it at least three or four times now.
Developer response
Hello J Z, we apologize for your inconvenience. Please provide additional details through our intake form at https://bit.ly/4cBEkUn? It will help us to determine if it's app related. Meanwhile, you can log into the Patient Portal site at https://www.athenahealth.com/patient-login. Thank you. - athenaPatient Team
why do you keep asking me to provide details when I already sent you the details? It was in the email or whatever link you sent me. did provide details on thst link. this app doesn't show you the time of your appointment at all. we tried talking to Dr wades office about it but they weren't sure either. can you please fix this app so you can see the time of your appointment. also the date clearly. should be exactly like MyChart app
Developer response
Hello Dianna, we apologize that the appointment functionality is not meeting expectations. Can you provide additional details about what you are experiencing through our feedback/issue intake form at https://bit.ly/4cBEkUn? Understanding the challenge you're having will allow us to research the issue. Thank you. - athenaPatient Team
it is useless. I don't receive text notifications as requested
Developer response
Hello Marilyn, we apologize for your inconvenience. Can you provide additional details (such as dates notifications were missing after a message was received) through our feedback/issue intake form at https://bit.ly/4cBEkUn? It will help us research and resolve the issue you are experiencing. Thank you. - athenaPatient Team
Awful first experience. Uploaded my insurance cards before my visit, office couldn't find them. Added ALL of my prescriptions, office couldn't find them. I nominate Athena for 💩 app of the year. Just another bloated healthcare app that makes healthcare more difficult to navigate.
Developer response
Hello Donald, we apologize for your inconvenience. Can you provide additional details about what you are experiencing through our feedback intake form at https://bit.ly/4cBEkUn? Understanding the challenges you're facing will allow us to research and improve your app experience. Thank you. - athenaPatient Team
old ap worked. this one didn't.
Developer response
Hello Captain Nice, we apologize for the inconvenience you're having. Can you provide additional details about what changed through our feedback/issue intake form at https://bit.ly/4cBEkUn? It will allow us understand the changes you're experiencing and help us to improve your app experience. Thank you. - athenaPatient Team
I have had nothing but trouble with this app and then I updated it and it got even worse!
Developer response
Hello Joy May, we apologize for your inconvenience. Can you provide additional details about what you are experiencing through our feedback intake form at https://bit.ly/4cBEkUn? Understanding the challenges you're facing will allow us to research and improve your app experience. Thank you. - athenaPatient Team
It's confusion , doesn't stay logged in and constantly says you have the wrong password.
Developer response
Hello Melissa, we are sorry the app didn't perform as expected. Can you provide additional details through our feedback intake form at https://bit.ly/4cBEkUn. This will let us review the issue to help improve your app experience. Thank you. - athenaPatient Team
Login option leads me to a "404: bad link" error that I cannot get around. So I can't login and use the app anymore.
Developer response
Hello Damiano, we apologize for the difficulty logging in. Can you try uninstalling and reinstalling the app to see if this resolves the issue? If not, please provide additional details in our feedback/issue intake form at https://bit.ly/4cBEkUn. This will allow us to identify your account. Thank you. - athenaPatient Team
Unusable!!!! App wants me to choose the State I get serviced. Unbelievable FAIL. Doesn't list my State ... Dumb.
Developer response
Hello A Ghost of the Now, we are sorry the app didn't perform as expected. Can you provide additional details through our feedback intake form at https://bit.ly/4cBEkUn. This will let us review the issue to help improve your app experience. Thank you. - athenaPatient Team
POS company. They bought out able too. They screwing with all the pts. moving around patients from thier therapist. Then they let all the therapists from able go by the end of the month. so all these people who where in the middle of there acute therapy lost thier therapist all together. Companies like this is why people don't look for help, giving up, or doing worse. you failed so many people.
Developer response
Hello Samantha, we are sorry the app didn't perform as expected. Can you provide additional details through our feedback intake form at https://bit.ly/4cBEkUn. This will let us review the issue to help improve your app experience. Thank you. - athenaPatient Team
this app sucks!
Developer response
Hello Susan, we apologize for your inconvenience. Can you provide additional details about what you are experiencing through our feedback intake form at https://bit.ly/4cBEkUn? Understanding the challenges you're facing will allow us to research and improve your app experience. Thank you. - athenaPatient Team
Unfortunately, this app is not ready for prime time. I hoped it would improve on the limited web portal, but it is even more disappointing. There is no built-in way to submit feedback(preferably on each page), no profile filter tests, appointments for accounts with multiple users, the app times out too quickly(needs user defined timeout), and it is very slow, especially when going back to prior pages. There is more feedback, but the 500-character limit makes it difficult to include everything.
Developer response
Hello GSJ, we are sorry the app didn't perform as expected. Can you provide additional details through our feedback intake form at https://bit.ly/4cBEkUn. This will let us review the issue to help improve your app experience. Thank you. - athenaPatient Team
The app just opens a web page. what a joke
Developer response
Hello Amir, we recommend uninstalling and reinstalling the app. If the issue persist, please provide additional details through our intake form at https://bit.ly/4cBEkUn? It will help us to determine if it's app related. Meanwhile, you can log into the Patient Portal site at https://www.athenahealth.com/patient-login. Thank you.- athenaPatient Team
It doesn't show full test results and has no way to download anything. The information under the results tab was almost nonexistent.
Developer response
Hello Amber, you may be unable to see the results because your practice has not shared them to your account yet. Can you provide additional details through our feedback/issue intake form at https://bit.ly/4cBEkUn? This will assist us in identifying your account. Thank you. -athenaPatient Team
it's sucks the app keep have me go to log in screen after you log in. It did 4 or 5 times to i gave up and call in
Developer response
Hello Francis, we apologize for the difficulty logging in. Can you try uninstalling and reinstalling the app to see if this resolves the issue? If not, please provide additional details in our feedback/issue intake form at https://bit.ly/4cBEkUn. This will allow us to identify your account. Thank you. - athenaPatient Team