I'm having a great experience. Although not all of my testing and Lab work is showing up. And I don't know if the portal allows me to see visit summaries.
gives you all ur test results and if you don't understand you can always ask your dr
the app has a huge security vulnerability. when I enter my password and click the log in button, the button turns gray but the text on it is replaced with my actual password uncensored
This is a very easy app to use. Very helpful.
didn't help better asking for appointment cards instead
It seems to work real well. But if only the people that you send messages to would answer your messages you send!
great service office personnel are kind thank you.
the app is so helpful with my Healthcare and I connect better with primary provider and scheduling appointments.
amazing app 👏
this is a very helpful portal to be able to keep up with appointments, bills and being able to make payments.
great to use,
He tells me like it is and I like that. No run around.
Absolutely love Jasmine Adam's she is amazing takes her time and listens to your concerns great provider.
love how I can see my notes and labs
This is very convenient and easy to navigate!!! I love it!!!!
very 👍 nice
Navigating the app was very easy. It was simple to set up and once I was in, I was surprised how fast someone from my care team responded to my post op questions. Big shout out to Dr. Byrd, Brianne and the rest of the team. Thanks for getting me all fixed up!
The virtual visit went well.
the staff especially Mrs. Clara was terrific 👏 I just wanted to say gratitude for the awesome customer service representative every one i have dealt with is for pleasant and friendly and helpful definitely respectful..
It looks like it should be so simple it does not work on my phone. I have installed it and uninstalled it three or four different times. I start to use it and then it seems like a crash is because I get thrown out of it an information that I had put into it as a message was totally lost and I had to log in again. I have uninstalled it at least three or four times now.
Developer response
Hello J Z, we apologize for your inconvenience. Please provide additional details through our intake form at https://bit.ly/4cBEkUn? It will help us to determine if it's app related. Meanwhile, you can log into the Patient Portal site at https://www.athenahealth.com/patient-login. Thank you. - athenaPatient Team
easy to use
It's easy to use
this app is so easy to use. 1 tap to see your appts, history, & bill.
I love the patient portal
wonderful to take care of most things in the portal. I love it
Developer response
Hello Karen, thank you for rating us. We hope you have a great experience. As you use the app, kindly let us know what updates or changes you would like to see in our app in order to give us a 5 Star rating. -athenaPatient Team
the app is great and informative
seems to give me all the info I need.
it sometimes takes me a little longer to get to what I'm needing but it always has the information that I'm looking for
can't log in to account
Developer response
Hello Cindy, we apologize for the difficulty logging in. Can you try uninstalling and reinstalling the app to see if this resolves the issue? If not, please provide additional details in our feedback/issue intake form at https://bit.ly/4cBEkUn. This will allow us to identify your account. Thank you. - athenaPatient Team
love the time and attention given. Dr Gleason is phenomenal @
I really like it because it helps me remember my appointment
it's just good
easy to navigate. very helpful
Quick and convenient.
great service great staff
why do you keep asking me to provide details when I already sent you the details? It was in the email or whatever link you sent me. did provide details on thst link. this app doesn't show you the time of your appointment at all. we tried talking to Dr wades office about it but they weren't sure either. can you please fix this app so you can see the time of your appointment. also the date clearly. should be exactly like MyChart app
Developer response
Hello Dianna, we apologize that the appointment functionality is not meeting expectations. Can you provide additional details about what you are experiencing through our feedback/issue intake form at https://bit.ly/4cBEkUn? Understanding the challenge you're having will allow us to research the issue. Thank you. - athenaPatient Team
love how well things are working for the community to have a great team of people working there. Thanks again for your dedication to the people that need you.
it is useless. I don't receive text notifications as requested
Developer response
Hello Marilyn, we apologize for your inconvenience. Can you provide additional details (such as dates notifications were missing after a message was received) through our feedback/issue intake form at https://bit.ly/4cBEkUn? It will help us research and resolve the issue you are experiencing. Thank you. - athenaPatient Team
The app is a great connection to my provider, and the clinic in general. It makes scheduling appointments super easy and opens communication for possible quick questions outside of appointments. It also helps you keep track of any payments possibly due. It makes the whole experience of working with the clinic in many ways so convenient and simple. If you're a patient, you should download the app for sure!
easy to use great app
nice to your information in one place
Great app
Great follow up information 👍
love the app
This app is simple to use and very through.
Awful first experience. Uploaded my insurance cards before my visit, office couldn't find them. Added ALL of my prescriptions, office couldn't find them. I nominate Athena for 💩 app of the year. Just another bloated healthcare app that makes healthcare more difficult to navigate.
Developer response
Hello Donald, we apologize for your inconvenience. Can you provide additional details about what you are experiencing through our feedback intake form at https://bit.ly/4cBEkUn? Understanding the challenges you're facing will allow us to research and improve your app experience. Thank you. - athenaPatient Team
Great way to communicate, & remember appointments.
being old is no fun , But having people help is always good.
old ap worked. this one didn't.
Developer response
Hello Captain Nice, we apologize for the inconvenience you're having. Can you provide additional details about what changed through our feedback/issue intake form at https://bit.ly/4cBEkUn? It will allow us understand the changes you're experiencing and help us to improve your app experience. Thank you. - athenaPatient Team
so far so good, I get timely results.
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