The search function on Android is not working at all. Video quality is great and other functionalities too but I need to find a class on my laptop and add it on favourites or go to the library to find a class. Are you planning on fixing this or am I missing something on the search function? After selecting the filters and clicking on search icon, nothing happens. Thanks!
Developer response
Thanks for your feedback! We're glad you're enjoying the video quality. Our team is aware of the search issue on Android and is working on a fix. In the meantime, you can search on your laptop or browse your Library for classes. We appreciate your patience!
I have a big frustration yet I'm going to keep using. Subscription via Google Play is only app option but Glo hasn't prioritized integration which is total pain & they push payment on their site which I don't trust since they always have technical hiccups. I trust their honesty but not their technical acumen. This is the 3rd time I've needed to send them my cc payment receipt - sometimes it's a quick fix & sometimes the CSR takes longer to fix it
Developer response
Thank you for your support and honest feedback! We understand the frustration with payment options and are continuously working to improve. If you need assistance, feel free to reach out to [email protected]—we’re happy to help!
While the classes and variety of classes are fantastic, the app gets more buggy by the day. Starting this week I have to reauthenticate every time I open the app. Pages and buttons won't load intermittently. Save button is unresponsive when trying to add classes to lists. Search results won't load or filter sometimes. Unbelievably poor app given how expensive the service is.
Developer response
We appreciate your feedback and understand how frustrating these issues can be. Our team is actively working to resolve them to ensure a smoother experience. Please reach out to [email protected] so we can assist you directly. Thank you for your patience!
After years, this app is still terrible! Still have to go online and use Glo's awful media player. Really frustrating when you have poor internet.
Developer response
We appreciate your feedback and understand your frustration. We're continuously working on improving the app experience, including offline access. If you're experiencing issues, please reach out to [email protected], and we'd be happy to assist you.
Not sure if it was a recent app update, but it's pretty broken. I could barely log in because the screen kept refreshing. The home screen is entirely unusable due to refreshing constantly. This is way too expensive of a subscription to keep if the app doesn't work.
If you click on a class to read description, it takes you back to the beginning of the list. Mindless scrolling when I'd rather be doing yoga. Downloads take a long time, hours. Update: 11/11/2024, similar to other reviews, the android app even on a newer phone is really glitchy. Homepage flashes non-stop. You can't scroll without being pushed to the top of the page. This has been going on for years, and no fix. Dissapointing, given how much yearly subscription is.
very buggy and very expensive
Developer response
Hello, Adi! Thank you for your feedback. We're sorry to hear about your experience with the app. We'd like to understand more about the specific bugs you're encountering so we can address them. Please reach out to us at [email protected] with details. Your input is valuable to us. Thank you for your patience and understanding.
"For you - Live schedule" is auto refreshing so often that you cannot see anything in the few seconds before the screen is reset to the top
Developer response
Hello, Fernando! Thank you for your feedback. We're sorry about the "For you - Live schedule" auto-refreshing issue. Our team is looking into this now. In the meantime, we recommend using our mobile web to view the schedule without interruptions. Thank you for your patience and understanding!
Absolute joke. The website doesn't work properly, the app doesn't work properly, I'm so glad I'm only still at the free trial and haven't paid them anything. I needed a yoga app primarily for relaxation/restorative classes and this has just added stress and annoyance to my life. Nightmare. Two stars only because the class quality (the two classes I did manage to do) is good but it ain't worth it unless they fix all the issues with the website and app.
Developer response
Thank you for sharing your feedback with us. We're sorry to hear about the challenges you've encountered with our website and app during your trial. To assist you further and ensure your concerns are addressed promptly, please email us at [email protected]. Kindly mention this review, and we'll escalate this to our CX Lead for immediate attention.
There are so many issues with the app... Errors with no useful messages when trying to log in, the form fields are really glitchy, then when I finally managed to login the homepage keeps 'reloading' and flashing. I completed a yoga session but I couldn't rotate the video on my phone for some reason. If I pause the video, or want to rewind, quite often when I play again the visuals don't play (but the audio does). I signed up because of a specific yoga instructor that I love,only on glo :(
Developer response
Hello, Emily! We recommend updating your app and device to the latest version. Please reach out to us at [email protected], referencing this review, so we can provide assistance. In the meantime, we suggest accessing all classes via the mobile web while we look into this problem. Thank you for your patience and apologies for the inconvenience.
For You page never stops reloading. Sometimes reloads / crashes on Search Page too. Is it because I'm already logged in on the website?
Developer response
Hello! We recommend updating your app and device to the latest version. Please reach out to us at [email protected], referencing this review, so we can provide assistance. In the meantime, we suggest accessing all classes via the web while we look into this problem. Thank you for your patience and apologies for the inconvenience.
Android app is terrible. FYP glitches sp you can't browse content, and it doesn't track when you've completed a class after watching via Chromecast. Honestly this app makes me feel so frustrated that by the time I've managed to get it to work I can't actually bear the thought of doing a yoga class.
I love the classes, but I hate how the app functions, especially the Fire TV app. When I try to practice through my tv, options such as search are too limited. I have to go into my mobile app and add classes to my favorites, or cast to my tv from mobile, because the tv app is so limited in functionality. When my favorite classes list gets too long, I am unable to scroll the entire list, especially from the Fire TV. The quality of instruction is often overshadowed by the poorly functioning app.
Developer response
Hi, Victoria! Thank you for your feedback and your appreciation for the classes. We apologize for the Fire TV app issues; your concerns have been shared with our tech team. Thank you for your patience, and we are committed to enhancing the app for a better user experience. Thanks for bringing this to our attention!
The constant connectivity problems make it very frustrating to use. Class and instructor variety is very good, but navigating the app to look for classes is very frustrating.
Developer response
Hello, Diana! We appreciate your feedback! Apologies for any inconvenience this has caused. For improved navigation assistance, please reach out to [email protected], referencing this review. Our team is ready to help enhance your experience and address any concerns you may have. Thank you and we look forward to supporting you!
The app keeps hanging and buffering, I am unable to move forward or clock on a button. Technical glitches at max.
Developer response
Hi Dhani, we appreciate your feedback and apologize for any inconvenience. Your concerns are with our technical team now. For additional support, contact [email protected], referencing this message. Thanks for your patience; we're committed to meeting your expectations with our app.
Constant technical issues with loading on android
5 year member. I love the teachers & classes the app and website frustrate the zen out of me. Glo has problems connecting to the internet, which leads to reloading the class and then starts from the beginning instead of where it paused. Also the 'For You' suggested classes are terrible. They do not change and have do not represent any classes I watched. Also it is difficult to find teacher series. The description might mention class is in x # in a series, but can't find series in search.
Love the instructors but customer support is seriously lacking!!
Great videos, but it glitches constantly on our tablet. Seems to be a common occurrence. Not very useful!!
Glo is amazing, I love it. I'm using it to go through my pregnancy and I find the classes brilliant but the app doesn't work. When I open it, it always flash and shut down.
Great classes and plenty of them, but your search function don't work, can't save classes and even after finishing a class it dont log my progress, for something this expensive your app experience should be better, hope you'll fix it :)
Great app experience and content, however everytime you try to cast a session the app crashes making it pretty useless. Hope this is fixed soon!
Not able to save classes to collections, download, add favorites, etc . Instead I need to search for my programs each time and then remember where I was.
Always lagging. Hard to navigate
Developer response
We are here to ensure your app is working without any issues. Please reach out to [email protected] so the Customer Experience team can look into your account and get this resolved ASAP.