Billed after cancellation
After the price increased last fall I did not see value and canceled my subscription. My cancellation request was not honored / processed and I was bill $180 for an annual subscription 2 months later. Customer service has been difficult to reach to resolve the issue. The app was previously good but kept increasing the price without adding additional value .
Fitbit sync plz
Why does this app not sync with Fitbit but the original does? The original seems to try and push you to this when you go to do a workout.
Doesn’t run on Apple TV
Like many cyclists I have a dedicated indoor setup for zwift. Trainer bike, floor mat, table etc. this all sits in front of a large screen tv and Apple TV. What’s confusing is wahoo makes most of the gear for these setups yet this app doesn’t even run on the most common platform. Removed 3 stars and likely will not extend the trial.
Buggy
Every one of the video workouts bugged out and stopped playing halfway through. This didn’t bother me much because I didn’t need the workout videos as entertainment. However the entire workout bugged out and crashed in the 4DP test, ruining the assessment.
Very limited and finicky
&tldr: The workouts don’t all work correctly, and the training plans have limited flexibility. Some workouts are longer than advertised; one finished half way through, and wouldn’t restart. It also doesn’t allow much personal schedule tailoring, in terms of length of individual days, or which days have what type of workout. It also seems to have a rather limited numbers of actual workouts.
Poor non intuitive UI
I am not a cyclist. First time used such an app. Utterly rubbish: Uses random videos with random leftist agenda that you cannot skip forward. They do not actually show the racing view but random video about racing. Icons in library denote video type, not the actual training. Deleted the app and cancelled subscription after 6 min of trying to get the cycling view.
Great training, strength/yoga vids constantly freezing
The videos keep freezing up. No internet issues. I have to reset app and open again.
Please make more demographically diverse content!
Good workouts, but clearly made by white men for white men. Can tell by the humor and just the overall lack of workouts that highlight anyone else. The one race I’ve done so far that highlighted men of color was a charity thing for men in Africa. Rather than saying “our audience is white men and so we want to center to them” maybe think on why you aren’t attracting a more diverse audience in the first place. I don’t even turn on the video anymore and just do my own thing because I’m so sick of the single stories.
Still no fix for Kinetic smart trainers
Title says it all. When Wahoo took over, they broke compatibility with Kinetic Smart Control trainers. So, I have a subscription that isn’t worth much. Sure, they’ve said they’ll extend it by the time list, but we’ve been waiting months for a fix already. I fear it will never come. That’s for the reply, but I contacted support in December 2021 and was told “this is an issue we’re aware of and have opened an internal ticket with our development team to investigate and resolve the problem.” No update since.
Solid exercise routines but SO SEXIST
I’m a female cyclist and am used to a little male chauvinism but it is so tiresome in this app that I’m ready to find something new. First of all, the text provided that is meant as encouragement is banal and so clearly intended for the male ego. But, I can mostly ignore that just to get my workout in. What I can no longer handle is the blatant sexism - token images of women riding and women profiles as soigneurs rather than athletes. Ladies (and any men that want to support the ladies in their lives), look elsewhere for a cycling app!
Not connecting properly
Never could get this to connect to my wahoo kickr in erg mode. This was very frustrating because using the wahoo table with my iPad in the tray slot covered the graph to follow. Not likely to renew as there are many other training apps that work better with all my wahoo gear