Love the content but hate the rank amateur UI and basic functionality. They spend a lot of money on new content but either don't have a budget for functionality or have had someone incompetent in charge of that for years. Tracks will pause or crash partway through but there's no way to know while meditating until several minutes later when there haven't been any vocal instructions. More issues than the character limit here. Complaints to the scripted "empathic" customer support change nothing.
Developer response
Sorry for any trouble with the app! Please send our team a message at [email protected] so we can look into this for you.
Awful app. I did not mean to purchase a subscription and now I'm being charged for a year with no refund options. I used this app for 3 days and hated the service and will never use it again. Yet I am being required to continue paying for it. Awful customer service. Stay far away - anyone with anxiety doesn't need extra stress.
Terrible company. Refused to refund any money, did not benefit from the service.
The app is not worth the subscription. It barely functions and sessions are constantly interrupted by pauses and skips. Some of the content is helpful but most sessions can be found for free online. The app settings also default to sharing and selling your personal data including information for targetted ads which is disappointing.
currently meditations keep auto pausing and say you're offline despite having perfect connection. it's constant, borderline unusable. looking online I am not the only one. fix asap
I've loved this app for years but unfortunately the sleepcasts have started crashing a few minutes in for the past few months. I've updated the app, made sure to have wifi on, I even bought a new phone thinking it was me but it still happens. Sadly if this doesnt get fixed soon ill have to cancel my subscription and delete the app which I REALLY don't want to do. Please fix this app!
App crashing frequently. Please fix the issue as soon as possible. Thank you
Ever since the app was updated to this new prettier version reliability has been in the toilet. Reliability is massively important with an app like this. Meditation sessions contain long silent periods. It's impossible to know with one's eyes closed during a session if a gap in audio is temporary and part of the exercise or the result of yet another crash. The old app worked every single time. This one is whack and will likely lead to me not renewing my subscription.
The application does not work in Android devices. I have barely used it and raised my concern three times to customer service with a refund request of the annual fee. The response was the same script copied and pasted the three times, no empathy, no understanding the situation. Save time and money and do not even try this app.
the app won't let me log in
worked fine on the first day, now every time I click on daily assessment it crashes
the screen on which i signed up on said "the first 14 days are free". I canceled 5 days later since the tracks keep stopping a few minutes in ("oh dear, something is wrong"). But somehow my membership is still active until next year (though canceled) and I was charged full price. I provided a screenshot to customer service but they said i didn't get the trial. No explanation, but at least they "sincerely apologize for the disappointment ". extremely false advertising!
I’ve used Headspace for a long time, but the app has become extremely unreliable. During meditations it frequently stops and shows “Oops, something went wrong,” which completely breaks your focus. This has been happening for months. When I try to get help, I’m pushed to AI that only tells me to uninstall and reinstall the app. That’s not a real solution, especially mid-meditation. Very frustrating, and it’s nearly impossible to reach a real person for support.
They first encourage to install and then take all the details and then tell you you gotta pay Annual fee to use the app. Even before you use there trial they take Card details. Not fair practice.
Freezes up daily, so I have to clear the cache more or less every time I open it
Someone in my household signed me up for the free trial without my knowledge. I only became aware of it once the trial expired and I was charged for a full year of the service. I contacted them on the same day that the charge was made to let them know what had happened and that I did not want their services and asked if it would be possible to get a full or partial refund. They refused. Overall, this app has had a negative effect on my mental health.
I am looking for a good app for sleep aid, I have terrible sleep. The entire sleep aid part of this app is locked behind a pay wall, I do not have the money to pay for sound. I will be sticking to my CD player, it works better.
Every video Ive listened to sounded like they were explain things to a child- with basic explanations and in the way they spoke- so they werent very good. There were some videos that sounded helpful to listen to, but they must not be available anymore? It said I had to download the app to get access to them, but then they werent in the app either. I feel like everything this app provides is basic info that can be found on the internet for free. Its just not for me.
It's not a very helpful app. But the worst part of my experience with it has been that they eventually charged me for a whole year even though I only subscribed for a trial which I cancelled before it expired (as I found the app unhelpful). They refuse to offer even a partial refund. Very disappointing service.
I have a new Samsung Galaxy phone. It frequently stops during a meditation and I get an error message
Deleted it. I like apps that have at least 1% of free stuff. But everything is behind the paywall. I'm not sure why this app is promoted as something free. This is the first time I came across an app that has everything locked. It's unbelievable that apps like this are subscription based for everything considering it's for mental health. Honestly, apps like Finch are better and cute. I don't mind the paywall, but to lock everything completely even for emergency breath exercises are insane.
This app is pure junk. Horrible audio quality, crashes all the time when I try to exit a mediation and then won't load. Then, it loads slow. And how can this app not have background play for videos? + sooo many UX issues with the app... You can't have an app so bad at this level. Do something!
Gor the last few months, the app has been glitchy and often crashes.
I canceled in October, after I found out services offered through employer health plans are not available to individuals. The app without an employer healthplan is in my personal opionion insufficient rendering it useless to me.
The latest update stops Google fit syncing which now also affects vitality points. seems to also be a bug which causes infinitely refreshing. still an issue and now can connect to Google fit as it's a blocked app
Looks and feels like a game, not a mental health app. I was gonna just buy the annual subscription straight up. So pleased I checked out how the app has changed first. Definitely wasn't like this when it started. Pile of rubbish
it's unfortunate that I have to leave this review after being a subscriber for over 5 years. The app has always been slow and buggy but I've been able to work around that until now. The app has been left in an unusable state for almost 2 months now. Every single session crashes after just a couple of minutes. I've contacted the support team and they say they are aware of the issue but 2 months is too long to not even have basic functionality, especially considering how much they charge.
The app has been incredibly buggy lately and troubleshooting does not yield results. Reaching out to the company doesn't seem to help either. For how much I pay, it really is a poor experience in the app, which is disappointing because it used to be great. Considering cancelling at this point because of all the bugs.
crashes every time I use it. waste of money.
have used this for years but the past few months has been genuinely awful and unusable. sleepcasts routinely cutting out after 4 - 10 minutes, and today my 15 minute meditation stopped working leaving me to have to exit my meditation state myself and check, only to be met with an error message. also the way the app vibrates when you click on the sleep section at night is super unnecessary and unexpected.
The app doesn't let me log in. It does not even show any errors. It just says that "it looks like your account has been associated with a social account".
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