Constantly getting red berror banner that causes me to be unable to update water/food intake or fasting. Errors and the inability to update caused me to break my streak and having a 21 hour fast because it wouldn't let me end it. It's a cute idea but I'll just track these things manually.
Developer response
Oh no, we're so sorry to hear about the constant errors and that it caused you to break your streak! That's incredibly frustrating. Please reach out to [email protected] so we can investigate and help prevent this from happening again.
Since when can't I use my email address without it saying something went wrong?
Developer response
That's definitely not how it should work, and we're truly sorry for the frustration. Please reach out to [email protected] so we can help you get logged in.
**2nd EDIT** so initially they engaged with me and made out like they would refund my stolen money then they ghosted me. My bank advised I cancelled my card and they were putting a marker on my account to ensure they couldn't take any more money. Today they have tried to (unsuccessfully) take money again, so I will be contacting my banks fraud department again. Do not sign up for this scummy app.
Developer response
We're so sorry you're still experiencing this, unexpected charges are never okay. Please reach out to [email protected] immediately and we will investigate this with the highest priority.
The calories are so unaccurate
attempted to fraudulently charge my card twice. Caught it in time. Will be reporting.
Developer response
We're so sorry – unexpected charges are never okay. Please reach out to [email protected] and we'll review your case right away.
Paid for my subscription but unable to log into my account. it has been a week and no assistance or any communication. It is impossible to get any form of communication with bitepal! Wasted of money if you are unable to us the service!!!
Developer response
We're truly sorry for the delay and for the trouble accessing your account. Please reach out again at [email protected] with your account details — we'll prioritize your request and get this sorted for you.
The app it's self is fine. it's when you cancel the subscription it fails. Payment is taken several times . No response from customer services either.
Developer response
We're so sorry to hear about the trouble with your subscription and our customer service. Please reach out to [email protected] again; we'll prioritize your request and help sort this out immediately.
why make me rate you on sign up, I haven't experienced the app yet
Developer response
We're truly sorry for the frustration this caused. That's not the experience we want for new users, and we appreciate you bringing it to our attention.
SCAM. I canceled and kept being charged.
Developer response
We're so sorry — unexpected charges are never okay. Please reach out to [email protected] and we'll review your case right away.
tried a million times to cancel subscription, keep getting charged 😡
Developer response
We're sorry for the stress this caused. Reach out to [email protected] and we'll help you check your subscription status.
Accidentally bought this for a year. Had it a half hour and half of it's tracking is wrong. I wish they issued refunds.
Developer response
We're so sorry to hear about your experience; unexpected purchases and inaccurate tracking are certainly frustrating. Please reach out to [email protected], and we'll review your case right away to see how we can help.
asked me for a review while still creating my account....😕
Developer response
We're so sorry for that interruption! That's definitely not the smooth start we want for you. Please reach out to [email protected] if you're still having trouble.
Calories are way off. Even taking a photo of the nutrition labels they are way too high. By 200+ calories! I'll be finding an accurate app, immediately uninstalled after three days of constant issues.
Developer response
Accurate tracking really matters and we're sorry this fell short. Share examples with us at [email protected] so we can improve.
edit: the response below sent me to the wrong costumer service... Charge for 80% of the features that you provide, at least offer a free trial. Entering meals is frustrating. it either doesn't catch the items shown in the photo or it logs it incorrectly. I end up having to enter every item individually and it takes 4xs longer. If I forget to change the type of meal or time when first entering it (ie: Lunch , Snack, supper etc.) it will not allow me to edit it.
Developer response
We're sorry for the frustration you've experienced with the app's features and logging. We appreciate your feedback regarding a free trial and editing meals. Please reach out to [email protected] so we can help sort out the meal entry issues and share your suggestions with our team.
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