I don't want to be forced to buy an app before I can even try it and see if it works.
horrible - you input something and it never loads. I waited for 10 minutes for it to put in 2 boiled eggs....
This thing works about as well as a mop on a dirt floor! It is so far off of any meal I try to put in what is the point of counting at that point.
app slow & now wont load at all
yesterday's food intake seems to have vanished off the app. its making me start over again
This is unfortunately a scam. I wanted to add a little fun into day to day tracking but the ai was waaaaay off. It is not fit for purpose. I sent a deletion request and they have attempted a further 6 payments on my account and customer services have stopped responding.
One of the very first pages during set up asked for a review... for a product I haven't even used yet. It then pushed the paid Plus service for four separate pages, again, for a service I haven't even experienced yet. Clearly more interested in generating money and passive revenue than actually providing a service. That, coupled with a reliance on AI, has made this a non-starter for me.
STOP & DO NOT DOWNLOAD! AI App that swallows your money. I signed up and am still unable to log in. Emailed support, Jake, an AI bot, replied to my email with such speed I nearly lost 1lb with the fright. back and forth screen shots and a few fixes, still no love. asked for a refund, I will update if I get it! don't DOWNLOAD THIS APP! XO
Horrible A.I that cant read food properly and the description will have me eating 3k calories from a protein shake and banana. This needs to be updated badly.
This app is terrible. made the mistake of paying up front but it's way less functional than any calorie counter I have used before. Doesn't seem to recognize most food or stuff from restaurants. Brand names are useless and gives wildly inaccurate calorie counts. Told me two cups of popcorn was 1000+ calories. The little creature is cute but if you're looking to actually count calories I don't think you can do much worse
stupid expensive and not that accurate
paid for the features and it stopped working 3 days later. it's not even showing my calorie count. I've logged meals today and it's saying I haven't eaten anything.
posting a second review because I was given an email to fix my account issue with the last one and STILL didn't receive a response. I just got scammed out of my money. do not download this app.
The Ai is not that bad at detecting and counting stuff, but if you have to pay to see what nutrients you have consumed per portion, while other apps show you that for free is ridiculous.
This app uses an Ai system to track your calories and it is never correct. It has you type in your food and then ignores half the info you submitted. for example, I listed a 100 calorie english muffin. the app then "tracked" a 1oz muffin for 80 calories...not even close. you can't change any nutritional goals or calorie goals without paying for the premium subscription. the app is basically useless without paying and it's inaccurate.
DO NOT SUBSCRIBE to this app. If you cancel your subscription they continue take out money more frequently than you signed up for. I got my bank to block the sunscription, then I contacted the help email for this app. I got confirmation the suibscription was cancelled then every three to five days they still proceed to attempt to take the cancelled subscription amount. I had to cancel my credit card and they STILL email me to advise the payment was denied. DO NOT SUBSCRIBE
I have attempted to cancel the automatic subscription only for the contact email returned as undeliverable and now been charged 39.99. I have no way of cancelling and would like Google to look into this as a scam
flagged as a free app. Definitely not.
The AI snap is a great idea and so convenient, but.... the count is way off. i do have to use other app to properly track which defeats the purpose. the meals recommended are not a part of the diet plan I'm on. Also trying to search foods or meals is impossible and again not accurate.
-13467799/10 horrible app. continues to charge you even if you cancel your account!!!! complete scam. do not download this app.
it was deeply annoying trying to use this app. For example, I had a 1.7x serving of yogurt and it expected me to do the math for all of the macros. It also very much overestimated calories, I had 20 green grapes and it told me that was 200 calories, online it says it's 50-60 calories. That's a huge difference. I don't think there's a way to get my money back, which sucks.
can't get any info on my account to cancel subscription and been charged every month regardless.
purchased app through targeted ad - took my money, sent me receipt, but the subscription is not registering on the app and doesn't show up in subscriptions in google play. app keeps freezing and I can't enter anything, as well as haven't heard from customer service about a refund. SCAM! BEWARE!
the nutrition is WAY off. I'm pissed i paid for a year of something I can't use
this app promotes and normalizes eating disorders ‼️‼️‼️‼️
it's wrong with all my foods, for breakfast it said I consumed 2000!calories when it should of been 500 calories. Fats carbs sodium wrong
they charged me for the premium subscription, but then kept all the features behind a paywall despite sending me and invoice and receipt confirming I got it. the AI tracking is terrible, it isn't anywhere close to the nutritional value for things and then the app just ceased working at all. I can't log any food, I can access anything, it's just a gray screen.
this app is absolute trash. I canceled the subscription right after I found out the charge would be 42 bucks a month and then this month it charged me not once but twice. no one to talk to about the refund. its ridiculous. thieves
not accurate at all. Has no existing food database. waste of money.
** I did reach out to customer support and they are not answering my emails. Worst $70 I ever spent. The calorie tracking is extremely inaccurate! The barcode scanner never works! I recommend Loseit over this app any day!!
Developer response
We're really sorry for this experience; inaccurate tracking and non-functioning features are incredibly frustrating. Please contact us at [email protected] and we'll do everything we can to make things right.
Theyre quite happy to cancel your subscription but they also immediately block your access to use of the app and when you email them they dont reply. Waste of money if you ask me
I don't trust an app that uses BMI as a metric of weight and/or health, as it's been disproven as any kind of measurable standard. It doesn't take into account body composition or genetics.
as soon as I saw you can have this app as young as SIX YEARS OLD I deleted it this is absolutely awful you should not be allowing tiny children on this app no child should be allowed to use a weight loss app like this
Answered all the questions with hope of getting some help and fooled yet again by a weight loss app with false advertising and hit a pay wall at the end. Yeah yeah I know "it help support the app" yadda yadda yadda. Yall need to be held accountable for not being upfront about the service being subscription based. Shame on you.
Calorie count is WAY off. I paid for the entire year subscription ($38.96 USD), used it one day, realized it's highly inaccurate, canceled the NEXT DAY..and I got an email saying a refund will not be issued!? Seriously? What a SCAM!!! I'm calling my bank to do a charge back!
only good if its free to use.
Developer response
We don't want anyone to feel misled. There is a free version, but some features are part of a paid subscription. You can reach out to [email protected] if you have more questions.
It's a cute app, not accurate for calories at all, in any way, when you take a photo or describe the food. It's closer when it's guessing a brand's labels, but still not right. I'm gonna point out, importantly, that the settings for nonbinary people are a joke. Enby's aren't only AFAB people who don't transition medically with HRT. Having three gender options is weird when nonbinary isn't a third gender to begin with, and transphobic when that option is just "spicy women." *I paid for the app.*
Developer response
I hear you — that sounds really frustrating. Reach out to [email protected] and we'll do what we can.
Too expensive for something I could do for free. $70 for this, and no way to cancel through the app, it's one you have to jump through hoops to do. If you forget to stop your fast, you can't go back and change the time, and if you forget to START your fast, you can only choose when your last meal was or the current time. When you take a picture of a nutrition label, you can't combine the pictures as a meal, therefore making it more difficult to 'copy' a meal. I'll miss my raccoon Dumpling, tho
Developer response
I hear you — that sounds really frustrating. Reach out to [email protected] and we'll do what we can.
I cancelled my membership and am still being charged !!!! what a scam !!!
Developer response
Unexpected charges are frustrating – that shouldn't happen. Reach out to [email protected] and I'll look into it right away.
worked for 10 minutes when I went ba k later that day and next day NOTHING WORKS. Have no clue how to get a refund. RIPOFF 0stars
Developer response
That's frustrating — it shouldn't do that. Reach out to [email protected] and I'll help you sort out the refund.
genuinely annoying to use. half the things you click on are just going to tell you to give them money and doing simple things like seeing what meals youve entered it confusing to figure out.
Developer response
I hear you — that sounds really frustrating. I'll pass your feedback about the navigation to the team.
not a good way to track calories it has no ability to guess based on your plate and doesn't give helpful feedback on what your intake could improve on.
Developer response
I hear your frustration with the plate scanning and feedback. Photo scanning can be tricky, and we're always working to improve it.
One star because apps shouldn't beg for ratings before I've had a chance to use it.
Developer response
We understand your frustration—that's definitely not the first impression we want to make. We're sorry for the inconvenience and will share your feedback with our team to improve this.
It DOESN'T Work! First it keeps asking for add ons after over $50 in sign up fees. Now it's an unresponsive grey screen!
Developer response
We're really sorry for this frustrating experience. Please contact us at [email protected] so we can investigate the grey screen issue and clarify any charges right away.
The AI is not good at properly detecting what food it is. Customer service is unresponsive. Waste of money, and it is not cheap.
Developer response
We're really sorry for this experience; inaccurate food detection and unresponsiveness are never okay. Please contact us at [email protected], and we'll do everything we can to make it right.
the app worked for 3 hours and then crashed. the £12.99 membership is only for the first month then it's really expensive. AVOID
Developer response
We're so sorry for the trouble and the unexpected crash. Please reach out to [email protected], and we'll help you sort out both the app issue and clarify the subscription pricing for you.
Do NOT subscribe to this app. total scam. I downloaded, tried it, cancelled almost straight away (or at least i thought) and today they STOLE £33 from my account! There is no way to escape once you sign up. My bank can't do anything. I have emailed bitepal by no reply yet
Developer response
We're so sorry – unexpected charges are never okay, and it sounds like this has been incredibly frustrating. Please reach out to [email protected] with your account details, and we'll review your case right away to help resolve this.
The only thing provided in the app is a faulty ai scanner, everything else is behind a pay wall.
Developer response
We're sorry for this frustration! We aim to provide great value and want to understand your experience better. Please reach out to [email protected] so we can help.
still taking money out of the account when ive deleted the app. how do I make the payments stop
Developer response
We're so sorry – unexpected charges are never okay. Please reach out to [email protected] and we'll review your case right away.
the ai calculations are way off, had to manually calculate everything. when I asked to make sure that no more money came out of my account, they couldn't even get my name right, kept calling me claire in the email, so they were looking up the wrong person, even after I explained I wasn't claire. do I regret buying this app 100%
Developer response
We're really sorry for this experience and the frustration you've faced with our AI and support. Please contact us at [email protected] with your correct details, and we'll do everything we can to make it right and review your concerns.
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